The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. We rejected the complaint because the player didn't respond to our messages and questions.
StickyWilds Casino - Withdrawal of player's winnings has been delayed.
Amount: €2,500
StickyWilds Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have to admit that in the future I will no longer play at casinos that you rate as good - because dubious providers always come out. How and on what do you refer your reviews.
Thought this is a reputable casino - registered last Friday, paid 100 euros (100%) bonus, met the turnover requirements - good thing won - then read the terms and conditions - means 48 after verification is paid out but only 500 euros step what already proves that the casino is not fair. No matter on 25.02 ID and address verified- came the message payments will be forwarded- on 27.02 the request that I have to verify all bank statements- you don't know any other way- the lazy excuses and delay tactics- from then I switched to stubborn and none played more cents because I first want to see if I get my money at all (I know and have had experience with reputable casinos that amounts of up to 10k were already on my account within 24 hours) - it doesn't matter since February 25th I've been waiting for any reaction - emails not answered and the live chat always tells the same untruths like yes sorry blah blah blah - do you know everything 🙂 that shows that this casino is definitely unfair - and money is delayed until you keep playing and lose - have every day with the chat always wrote the excuses themselves - no one answers mails.
verified since 25.02
account verified since 27.02
General terms and conditions are paid out within 2 days - with every crap they refer to the general terms and conditions - strange that they don't do it when paying out -
thank you mike
Automatic translation:
Public
Public
1 year ago
Dear Mika4040,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
1 year ago
Translation
Hello,
Thank you for your reply.
as mentioned and sent to you with proof my account is verified. However, you should now know the tricks of the dubious casinos that every few days other documents are requested. Like here, for example - ID card and address verified with the message Payments will be forwarded. 2 days later want the bank statements - with the same message - ....
Before I play in a casino, I always read the terms and conditions, etc. And the reviews on this - it says it will be paid out within 48 hours. These casinos don't stick to that - and you don't either, don't understand why they get an 8/10 rating from you guys. Here it is only speculated that the customer gambles and gambles. The fact that there is no answer to email inquiries confirms this all the more. In terms of the casino, your expectations are only to wait 14 days with the statement. It is something else in their terms and conditions.
But the most beautiful thing are the excuses with the problems etc. with payouts - strange that there are never problems with deposits - that there are problems here for a few days so that you can't deposit. Deposits of 1000 euros within hours possible - but payouts for 500 euros wait 14 days - then I should continue to play and deposit at this casino 😂.
I have enough casinos that pay out up to 10,000 euros overnight, but unfortunately they no longer offer the games I want to play.
I have to admit I'm not satisfied with your support either - especially since you can only plead to wait. Where is the point please!!! Gamblers know that this is no fun
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