The player's verification is delayed for a week. The complaint was resolved as the player got verified.
StickyWilds Casino - The player's verification is delayed.
Amount: €1,500
StickyWilds Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have requested a withdrawal of 4000. I've been waiting for my account to be verified for a week now. They delay it so long that you gamble away all the money beforehand. In the meantime I only have 1500.- Although they have had all the documents for a long time, one is only put off.
Automatic translation:
Public
Public
1 year ago
Hello ewaldhatz,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with StickyWilds Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
