The player from the UK is questioning the casino’s reputation. He wasn’t able to pass the KYC for so long that he decided to play away all of his winnings. Since the player lost his balance, we were unable to proceed with this complaint.
Stay Lucky Casino - Player’s highly dissatisfied with this casino.
Amount: €2,271
Stay Lucky Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Thesee scumbags want shooting or locking up the robbing bastards,I've had to change my bank card so they dont rob me anymore, are they even real because I have spoken to them , sent my documents numourous times and they just kept fobbing me off, they are liars, do not play this site it needs banning for life, how do they get through the channels to rob people , I won 2271 euro from 40 euro and they just was not going to pay full stop, so in the end I just went on the roulette with the winning which were still showing and lost it on purpose because it was never going to go in my bank , stay clear please listen to me.
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3 years ago
Dear Shane,
Thank you for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could withdraw your winnings in the first place, however, we could help you only if you had some balance left.
Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
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3 years ago
Unfortunately, since Shane lost all his winnings before we could help, we were forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
