HomeComplaintsStay Lucky Casino - Player complains about this casino.

Stay Lucky Casino - Player complains about this casino.

Amount: €30,000

Stay Lucky Casino
Safety Index:Very low
Submitted: 01 Jun 2020 | Case closed : 16 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Congo won €30,000 and she has never heard from the casino again. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

Have won €30000 and money vanished. They never contacted me again

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Public
4 years ago

Dear Mukaba,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Did you play with a bonus? Were your winnings all confiscated? Do you still have access to your account?

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have enough information regarding your case, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

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Public
4 years ago

Dear Mukaba,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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