Stake Casino - Player’s account is temporarily banned.

Hi my account has been temporay ban the 25 déc. 2024 01 h 15

on stake i am unable to place bet or withdraw my money.They asked me to do level 4 verification.

Level 1 and level 2 verification were completed with no problem

but when its time for the lvl3 verification none of the documents i sent was accepte it was always rejected with weird non sense reasons. I cant proof my address and my source of income even if sent my Electricity bills for the past 3 months, my banks statement for the last 3 months ,my credit card statemenst for the last 3 month ,every payslip of the last 3 month printed on paper and signed by hand by my supperior itself with an email of certification for the signature and the document, i sent my Tenancy agreement with the signature of the landlord (all governement certified etc) they keep rejecting all the documents ,they said the Tenancy agreement need to be signed and stamped by the autority who provide hit even if the paper is already signed and stamped. I feel like they try to make give up even if i have NOTHING to blame myself for.. its my money, my account and everything is legit and i dont know why they keep rejecting me. I really need your help thank you!

Dear LAMB3RT,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long you have been a player of the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.