Stake Casino - Player’s account has been closed.

Hello Askgamblers team,

I want to complaint here regarding froud by stake casino.

I'm won good amount in stake casino so they blocked my account by false information regarding account sell.

I'm winning good amount daily in live casino, games in stake casino,

Someone told false fake message to stake team that I am selling my account,

So stake casino permanently banned my account but this is totally false information,.

I'm never sell my account,

I'm winning good amount daily why I am m sell.

My account is platinum 1 level.

I want my account open,

I'm attached screenshot my conversation.

• I'm play casino game's

• never use bonus

• my account is already verified

• never broke any rules of stake casino.

Dear Imyogeshjyani,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify when exactly your account was opened and closed?
• Have you made any successful withdrawals before? If you have, when was the last time you successfully received winnings?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

• my account is permanently banned, because someone told false messages to stake support that I'm sell account,

This is totally fake and false,

I'm never sell account,

My account is vip platinum level why I'm sell account,

• yes I'm made more than hundreds successful withdrawal,

Dear Casinoguru team , one fake scammer told stake support that I'm sell my account,

Scammer told false messages to stake support,

Totally wrong I'm never sell account,

I'm forwarding your my all conversation.

Thank you for your reply, Imyogeshjyani. Could you please clarify the dispute value (INR1000)? Is this the amount of funds you had in your casino account before it was closed?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have 0 balance,

But there's my monthly bonus coming atleast 30000 INR,

I'm forward you ,

Please understand, that we can’t penalize the casino for closing your account with no balance. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If no active balance has been withheld, I’m afraid, there’s not much we can do for you. Please, let me know if there is anything else I can help you with, otherwise I will be forced to close this complaint.

Thank you for your understanding.

Hello mam,

I'm not breach any rules of casino,

I want to tell you that I'm posted my stake level up screenshot on social media so someone scam froud people blackmailing me that give money otherwise they said false information to stake support for sell account so stake close my account,

Someone scammer froud person told false information to stake support and they close my account.

Please help me,

Please invite stake casino representative,

Please forward my complaint to your specialist,

I have 101% sure stake casino close my account with wrong false information

I understand your frustration, but as I explained, the casino can close your account as long as you don't have any remaining balance there. Furthermore, we do not have the resources or power to run the investigation of an issue like this. 

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.