Sportingbet Casino - Player complains that he didn’t win anything.

I deposit over R40 000 to this casino , but its nust impossible to win , i have so much screen recordings of how unfairly tight their slots are even with the stated RTP , They even bet shave you on slot wins where you bet high and the pay our on win lines are for a min bet placed , i have run a slot for the proof of RTP STATED OVER 1000 SPINS WITH A OUTCOME OF THIS 320 NO WIN SPINS CONCURRENT AND ONLY THEN 4 WIN SPINS SO THEY TAKE OVER R1000 TO GET INTO A WIN LINE OF R9 ?? I tried disputing with them and they mame it my problem to investigate it !! Its an unbelievable shady casino this

Dear Werries25,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Werries25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

and the bet shaving tactics of these thieves ???

My stake was 1.50 not 10c !! How come they shaved my bet ??? They are dishonest and f***n coneiving scams , you wont help ill go somewhere else

Guess they getting away with the dishonesth once again , like always the house wins and the players gets screwd , really thought you guys will be more on fire for this negative csino with so many complaints

First of all, I must warn you that this kind of language will not be tolerated, and one more attempt to verbally assault any involved party will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.

Could you please forward me your full game history to kristina.s@casino.guru? Thank you in advance.

Dear Werries25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.