The player's deposit was not credited to his casino account. The complaint was resolved as the player received his deposit.
Sportingbet Casino GR - The player's deposit was not credited.
Amount: €50
Sportingbet Casino GR
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Dear GRLiaris,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 years ago
Translation
Good morning...sixth day and still missing the money and no one answers me anymore is the problem...the most pathetic and unacceptable I have met in 15 years
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2 years ago
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I forgot.. you are a bit wrong in your answer.
Iris remittance means within 5 minutes money credit... No 6 days without answer WHERE IS THE MONEY????
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2 years ago
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8th day today.
No response from Eurobank bank, Vivawallet and of course complete silence from sportingbet.gr .
No money, no explanation, no excuse.
The most pathetic thing I have encountered in 15 years.
Shame on them!!
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2 years ago
Dear GRLiaris,
Crediting a misplaced deposit may take up to even a month no matter what time frame did the casino write there. Please let us know by the end of the next week if there is any update regarding the payment. If not, we will definitely try to intervene.
In the meanwhile be sure to provide all the documents requested by the casino in order to resolve the issue as soon as possible.
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2 years ago
Translation
Today I also sent an official complaint to the Gaming Supervision and Control Committee against Sporting Odds Limited (licensed by the Gaming Supervision and Control Committee (EEEP), under numbers HGC-000012-LH and HGC-000013-LH)
https://certifications.gamingcommission.gov.gr/sitepages/home.aspx
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2 years ago
Dear GRLiaris,
Please let us know within this week if there is any update regarding the lost deposit. As mentioned above, it may take up to a month to resolve such an issue.
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2 years ago
Translation
It's been 15+ days and I haven't received the money but not even an answer as to the reasons.
General answer that they are looking into it. Both from sportingbet.gr and Eurobank
Totally unacceptable.... behavior of scammers....
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