The player from the UK is complaining about a lack of bonuses and that he never wins. We were forced to reject the complaint because there was no evidence that something unfair was going on.
Spinz Casino - Player’s dissatisfied with the reward system.
Amount: £1,300
Spinz Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
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4 years ago
I like a spin on the slots now and then, but this casino app is appalling!
Main reason people play slots unless its just me, is to get bonuses and play the actual game etc.
Slotz casino has many big/popular games on there app but there is something definitely not right with them, after depositing so much money and the amount of bonuses/free spins/ extra features you get is absolutely shocking, think i worked it out after playing £500 at £2 a spin i never had a single bonus feature, thats crazy in my eyes, largest win was only around £40 within that £500 also.
Avoid this app because there us just no game play what so ever, just drains funds instantly!
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4 years ago
Dear Stephen,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I would like to emphasize, that each casino has different bonus policy and reward system. A bonus is something like a gift from the casino and the casino has the right to decide which bonuses they want to offer. I would recommend you checking out our list of Online Casino Bonuses, and maybe you will find something that suits you better:
https://casino.guru/online-casino-bonuses
But if you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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4 years ago
I think i never explained it properly, the bonus in game play, like spin in 3 bonus symbols or 3 free spins symbols.
Just nothing given within 100's of spins etc
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4 years ago
I apologize for more questions, but are you reffering to winning combination? That you didn't win anything?
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4 years ago
Yes, was really poor from my point of view.
Again you play slots to play the game, there was no game play here, just drained funds rapidly without a single bonus play or big win etc
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4 years ago
Stephen, sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
But if there is anything that could prove, that the casino is doing something unfair, please send it to me and we will have a look at it, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.
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4 years ago
Not a single bonus in over 1000 spins? I spent around 1300 on here an barely got anything.
Last one was £500 and waited for any bonus or free spin feature to roll in and never got a single one, now tell me thats a fair ratio?
Casino guru, on the side of the casinos obviously, waste of my time putting a complaint in!
How can i prove what my complaint is? I played £500 in £2 spins and got the biggest win of £40 and not a single bonus, now tell me thats fair?
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4 years ago
Unfortunately, without any evidence that something unfair is going on we cannot proceed with further invesitgation and I am forced to reject this complaint.
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
