The player from Germany is dissatisfied with the withdrawal process. She received her funds.
Spinurai Casino - Player’s waiting for a casino to process her withdrawal.
Amount: €450
Spinurai Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Spinurai Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello ,
Unfortunately, I have only now read the bad review.
I registered on 08.08 and requested a payment of 450 euros, and I have also verified myself.
So far I have only received an email that the withdrawal request is being processed. The chat cannot be reached because the page will probably be changed and there will be no response to emails!
What can I do here ?
Thank you
Automatic translation:
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3 years ago
Dear Bianca,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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3 years ago
Translation
Hello Kristina,
yes waiting is ok, although several weeks is more than dubious.
The chat is apparently left unchecked and is therefore unavailable.
Nobody reacts by email!
I uploaded everything, everything including the payment has been in process for over 48 hours without any information or answers!
Automatic translation:
Public
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3 years ago
Dear Bianca,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
Hello Kristina, thank you, I have received the money!
I wouldn't recommend the casino to anyone
Thanks for the support
Many greetings
Bianca
Automatic translation:
Public
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3 years ago
Awesome news, Bianca. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
