The player from Germany requested withdrawal almost two weeks ago, and it’s been pending since. The complaint was resolved as the player received his withdrawal.
Spintropolis Casino - Player’s withdrawal has been delayed.
Amount: €5,000
Spintropolis Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
got on 1.2. 2021 my payment requested nothing arrived until today
Automatic translation:
Public
Public
3 years ago
Dear Deniz522,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We see that you had one very similar complaint closed recently. Do I understand correctly, that this is a new withdrawal request?
Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Yes is a new payout ...
Yes, I contacted the casino, they wanted photos of my credit card now, which I don't understand because I had already paid out as I said ... I also sent the photos from my card
sincerely yours
Deniz D ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Deniz522, thank you for your reply. In this case, let's give it a few more days. If there is no development with your withdrawal within a week, we will intervene.
Please, keep us updated and let us know in case there is anything new.
Public
Public
3 years ago
Translation
It's been over 1 month now, can't you ask?
Automatic translation:
Public
Public
3 years ago
Thank you very much Deniz522 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
3 years ago
I would like to ask Spintropolis Casino to join us and help us resolve the player's issue.
Public
Public
3 years ago
Thank you for reaching out to us,
We will investigate the matter and update this post accordingly.
Public
Public
3 years ago
Thank you for joining us. We will be waiting for the update. Extending the timer by 7 days.
Public
Public
3 years ago
Thank you for contacting us about your concern regarding the delay in the payout.
We are really sorry that you faced inconveniences while you were waiting for the winnings.
We have been informed by the provider that the payment is fully processed.
We recommend you wait a little bit longer if you have not received the transferred amount on your balance.
Kindly update us when you receive the funds.
Best Regards,
Spintropolis Casino
Public
Public
3 years ago
Dear deniz,
Thank you for letting us know that the money has arrived. I would also like to thank to Spintropolis for cooperation. The complaint will now be closed as resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.
Best regards,
Nick
Casino.guru
