SpinShake Casino - Player’s finds unfair the KYC verification.

It is a good casino for games , another white hat casino site I am Canadian. I waited for my cash out for a week then received an email that it was declined as I did not put in my info right . I did, I gave ALL my info to live and uploaded proper documents so today I had to give out my personal banking info yet again over live chat so now they have my personal banking info via email , uploaded documents and through live chat I am still waiting for my cash out, and to be verified on this site. I do not like that my personal banking info was/is needed so many times it is a good site for a variety of games but the cash out process is difficult . It is not right that you have to give out personal banking information so many times in so many ways , how do I even know where this info is going ?

Dear scatter22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino?

Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Please left us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Nick

I have played out my cash out , so this matter is CLOSED Thank You for your help 🙂 the cash out process was too difficult and very time consuming and as I mentioned giving my personal banking info twice once in live and once via email did not sit well with me . I did wait over a week to be told it was declined THEY said I did not give my proper banking info , I did give them ALL the info they required TWICE

the casino is ok good game selection but if anyone is expecting a fast cash out that will not happen especially if you have not yet been verified and are a new player on the site.

So I played out my cash out and will likely NOT deposit on this site again , this matter is closed.

With Thanks

scatter22

Dear scatter22,

Thank you for keeping us updated. I'm sorry to hear that you have negative experience with this casino. I hope you will have more luck in the future and please do not hesitate to contact us if you come across any trouble again, we will gladly help.

Best regards,

Nick

Casino.guru