The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Unfortunately, we closed the complaint because the player lost his winnings before we managed to help.
Spinpirate Casino - Withdrawal of player's winnings has been delayed.
Amount: €1,000
Spinpirate Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hey dear Casinoguru & Spinpirate team,
Unfortunately, I am also forced to submit a complaint because I feel like I am only being stalled by the live chat and have not received any feedback to date.
First of all, I've been playing Raw at Spinpirate for a week and haven't noticed anything negative apart from the problems mentioned below. I'm currently using the credit for my small live streams in the Discord, but I also want to pay out part of it, but that's not possible.
On February 22nd I uploaded all the necessary documents, 3 days later I received the confirmation in the live chat that the documents are in order and that I can pay out soon. Unfortunately nothing has changed after 7 days, the KYC procedure is still pending, so no withdrawal requests can be processed. The live chat is nice but not helpful at all.
I fully understand if Spinpirate is busy due to the technical issues but under the circumstances you get a reluctance to continue playing there so I am asking for your help.
I would be happy if you could help me on this instead of just stalling the players.
My username is farrow94
Best regards
Automatic translation:
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1 year ago
Dear fpfeil94,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Can you please close the case ? The money was lost
Thanks very much
Automatic translation:
Public
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1 year ago
Thank you for your reply, fpfeil94. I am sorry to hear that.
I will close this complaint as there are no funds left to withdraw. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
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