The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
SpinLand.bet Casino - Withdrawal of player's winnings has been delayed.
Amount: €200
SpinLand.bet Casino
Safety Index:Very lowSafety Index
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2.5
SpinLand.bet Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
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3 months ago
Translation
Hello everyone,
I tried to withdraw €200, but the deposited money was only credited the next day. The withdrawal is still pending, and all I receive are automatic "blah blah" responses. Can someone please help me with this?
Thank you.
Automatic translation:
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3 months ago
Dear valentinveber23,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 months ago
Translation
After 14 days.... The money is no idea where..? Catastrophic website!
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3 months ago
Dear valentinveber23,
Have you received your withdrawal from the casino yet?
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3 months ago
Translation
No, the money was returned to the player account. I already tried to withdraw to Mastercard, but it didn't work. Then I selected bank transfer, but after two weeks this was also cancelled. I have now selected Visa...
Automatic translation:
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3 months ago
Dear valentinveber23,
As you have requested a new withdrawal, we have to advise to wait again a few days for it to be processes. In case it would take long or would be canceled again, please let me know.
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3 months ago
Translation
I received the money yesterday. Thank you very much!
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3 months ago
Dear valentinveber23,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
