The player from the United Kingdom requested a withdrawal a month ago, initially on August 1st and again on September 18th, but has not received the funds due to recurring reasons related to security and fraud protection.
SpinLand.bet Casino - Player's withdrawal has been delayed.
Amount: £700
SpinLand.bet Casino
Safety Index:Very lowSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
3 hours ago
Public
Public
4 hours ago
I've requested funds originally on the 1st of August, then tried another method on the 18th September, but i keep getting the same old 'security, fraud, protection' and so on reasons as to why I've not received my money.
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4 hours ago
Dear AnnoyedAnon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Public
3 hours ago
Hi,
Yes, I'd made a few, and had passed the verification. I won the amount using my own funds, no active bonus.
Thanks
Casino Guru is examining the case
