HomeComplaintsSpinguru Casino - Player requests account closure.

Spinguru Casino - Player requests account closure.

Amount: €20

Spinguru Casino
Safety Index:Low
Submitted: 16 Dec 2024
Case opened Current status

Waiting for player to reply

5d 3h 16m 29s

Case summary

2 days ago

The player from Greece requests the deletion or closure of their casino account.

Public
Public
3 days ago
Translation

Please, I would like this account to be deleted or closed.

Automatic translation:
Public
Public
2 days ago

Dear Stavroyla,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Do you want to close your casino.guru account?

I will be patiently waiting for your reply.

Best regards,

Kristina


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Stavroyla has 5d 3h 16m 29s to reply

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