HomeComplaintsSpinfields Casino - Player’s withdrawal has been delayed.

Spinfields Casino - Player’s withdrawal has been delayed.

Amount: €7,600

Spinfields Casino
Safety Index:Low
Submitted: 04 Mar 2022 | Case closed : 22 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Spain is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago

more than 4 days waiting for a withdrawal and they don't even deign to answer the email. deposit 1500€-2000€.

I won 7600€.

they told me that it would take 1-2 days to verify everything and after that the casino does not respond. and I have not received a single euro.

a disgrace

SCAM SCAM

Public
Public
2 years ago

Dear blas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Public
Public
2 years ago

Dear blas,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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