SpinBounty Casino - Player's winnings were confiscated.

SpinBounty.com DID NOT WITHDRAW 1.5 million rubles. For a very long time they did not want to withdraw a penny, referring to some kind of checks, etc. a week after your complaints were posted, they finally began to withdraw, according to their regulations. (50 thousand times every 36 hours). Naturally, I played periodically in parallel. Won/losed... Participated in tournaments, took some prizes, etc. received free spins for tournaments without wagering. And the funds seem to be paid out: I probably received payments of 5 to 50 thousand. And today I received a letter about the cancellation of the payment and write-off of the balance. REFERING to the paragraph of the rules ... I did not break the rules, I played as usual. I spoke with the manager earlier. He says everything is fine, since they started paying all the checks passed, etc. BUT NOW THE MONEY IS WRITTEN OFF. And support says nothing.

Dear traxbabax1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you currently have no funds in your casino account? Did the casino specify which rule you breached? could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Refer to the rules. What's the point. "Like I was postponing spins" no one talks about what spins are in question. I know for myself that I didn’t postpone anything, I didn’t play for bonuses, but for real money. After writing off the balance of 1.2 million, I was still given gifts there without wager free spins for the weekly and daily tournaments. The money in the account is about 10 thousand now, from these free spins. They are not bonus. Stupidly for the "turns" of bets in tournaments. I can play on them. But I can’t draw conclusions and deposits. They just stole the balance and no one gets in touch. They say I broke the rules of the casino. They don't give any punches. Stupidly lie impudently

Here are the screenshots

Thank you very much, traxbabax1990, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi  traxbabax1990,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite SpinBounty Casino to the conversation to participate in the resolution of this complaint.

Yes Peter, sort it out. And let's make a complaint to the licensee. (Give contacts and templates) Spinbounty doesn't provide any proofs, nothing. I myself have been playing in the casino for 10 years. I know all the rules and pitfalls, I did not break any rules.

Yes, the casino will not answer! They have no proof that I broke the rules somewhere! This is a story they made up. Let's write a complaint to the licensee!

Hi traxbabax1990,

You can contact the licensing authority here: helpdesk@curacaolicensing.com or info@curacaolicensing.com.

What are you on? Aren't you helping to deal with the casino? Can you give me some pattern or some advice? How to write to them? What exactly ?

Hi traxbabax1990,

I notified the casino about the complaint but I can't force them to respond. Regarding contacting the gaming authority, I suggest you describe your problem just like in this complaint. Write it in simple terms so that it's easy to understand + plus add the relevant screenshots. You can also paste there the link for this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

All these tables you provided don't say anything!!!

This is according to your promotions and rules! Everything is fine.

Where it is written: Bet 0, Spin 0 Win- (such and such)...

These are free spins without a wager provided by your site in promotions. They give 1 free spin without a wager for the amount of bets 8000r. , As well as cumulative cashback, etc. I didn't put them off, as you say. I just used your shares in accordance with all points of the rules. Since they do not fall under any bonuses and are credited without a wager, I simply unscrewed them when a sufficient amount accumulated. Since they do not require an additional wager and wagering requirements, and there are also no restrictions on the maximum withdrawal from them, I simply unscrewed these NO DEPOSIT FREE SPINS (FOR THE MADE BET), AND ALSO FOR TOURNAMENTS (THIS IS THERE THERE THERE THERE THERE THERE THERE WERE FREE SPINS WITHOUT A WAGER AND PRIZE PLACES) - without any conditions for wagering and additional wagers.

Exactly those that are written and highlighted in yellow you have: Spins 0 - win (various) THESE WERE ALL FREE SPINS FOR YOUR PROMOTIONS WITHOUT DEPOSIT AND WITHOUT WAYING OFF. I played with my Real money while I was waiting for the main large withdrawal (payment) Continuing to participate in tournaments and promotions, thereby receiving these GIFTS from the casino.

Throughout this process, I was always in touch with a PERSONAL MANAGER: Who spoke and repeatedly encouraged me to continue playing and participating in these tournaments/promotions...

Hi all,

Thank you for your replies.

Dear traxbabax1990,

If you delayed rounds and therefore turned your gameplay into an unfair advantage despite being warned by the casino, I'm afraid I won't be able to help you. However, we would like to see the full game history to be sure the delaying rounds took place.

Dear SpinBounty Casino team,

Could you please send the player's full game history to my email address (peter.m@casino.guru)?

I did not delay any game rounds. They were just gifts from the casino. For participation in tournaments and for a certain turnover of bets. I used them properly. They are without wager and additional conditions.

TOURNAMENT FREE SPINS AND PROMOTION WITH WAGERING x0

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear traxbabax1990,

Unfortunately, it seems that the casino stopped responding entirely. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system until you receive some sort of conclusion from the gaming authority. Please keep me updated. I wish I could be of more help.

Best regards,

Peter 

Dear traxbabax1990,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at peter.m@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,

Peter

No, nothing was resolved. The casinos blocked me completely in the entire network!!! Spinbounty, Slotica, allrigt, (these are all casinos of the same line) Blocked without explanation!!!

All the tables that they provided are not any violation on my part. I didn't put any bonus games on hold. These were gifts for turnover and tournaments. Free spins without wagering and turnover. The manager himself called and said keep playing and so on. I played according to the casino rules. And periodically he took gifts from casino tournaments. For prizes. (Daily and weekly tournaments) I simply played and activated free spins without a wager and continued to play while I expected at least some payments. And they or their system considered this as some kind of abuse or violation of the rules... Although I played and did not break anything.

I really hope that my winnings will be returned to me. Send a complaint to the office that gave them the license. Needs to be settled. The representative does not contact me. Manager too

Hi traxbabax1990,

When did you contact the gaming authority and what response did you receive?

Dear traxbabax1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Regrettably, the player stopped responding. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected."

The player is welcome to reach out in the future. We can appropriately reclassify it upon submission of substantiating evidence of the Licensing Authority's verdict. Until then, we appreciate your understanding.