The player from Brazil is not able to withdraw her winnings. The casino rejected all previous withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
SpinBounty Casino - Player's struggling to withdraw her winnings.
Amount: 1,900 R$
SpinBounty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
SpinBounty Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I won the amount of R$1,900.00, I already tried to withdraw the amount 2x, the first time was canceled due to technical problems and the second time, when contacting support, they reported that they were having problems with the transaction via pix. I'm trying to withdraw for the 3rd time, I'm still waiting.
Automatic translation:
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1 year ago
Dear lluanallucena,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your latest withdrawal request has not been canceled yet? When did you request it, please? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Yes, the last request was not cancelled, it is still pending. I applied yesterday 20/04. No, I haven't had any looting successes before. And yes, I passed the check.
Edited
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1 year ago
Thank you for your reply, lluanallucena. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development within the next 7 days. we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. In case your withdrawal gets canceled again, please let us know and we will proceed with this complaint.
Thank you in advance for your patience and please, keep me informed about any further developments.
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1 year ago
Translation
Hello.
After the two attempts, I managed to perform the serve on the third attempt. I had to wait for the third withdrawal processing time and then the amount dropped.
Thanks for your help!
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1 year ago
Dear lluanallucena,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
