The player from Germany is not able to withdraw his winnings. Unfortunately, the player lost his funds before we managed to help, therefore, we were forced to reject this complaint.
SpinBounty Casino - Player's struggling to withdraw his winnings.
Amount: €230
SpinBounty Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
SpinBounty Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
All withdrawal methods offered by the casino do not work permanently, my withdrawal requests are rejected
Automatic translation:
Public
Public
2 years ago
Dear Freudstein,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you tried contacting the casino regarding this issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Had 2 successful withdrawals
Account is verified
I'm in email contact with manager Peter from Spin Bounty
and I chat with moderator Daniel almost every day
Automatic translation:
Public
Public
2 years ago
Translation
#now, after refusing the payout for the 10th time, they claim I had an active bonus at that time, and at the same time they tell me to create a bitcoin account, although I have already created a Jeton account at the request of chat agent Daniel
Automatic translation:
Public
Public
2 years ago
Thank you very much for your reply, Freudstein. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
Public
Public
2 years ago
Translation
Hello, I gambled away the profit yesterday, I didn't want to be lied to and fooled by these scammers anymore
I should open a Jeton account because they said the payout would work, but they didn't
Then I was supposed to open a Bitcoin account and that didn't work with the payout either
then I should use bank transfer again as an alternative, although this is no longer available as a payment method
I finally had enough of these scammers and gambled away the profit and had the account closed immediately
None of the withdrawal methods offered worked
My withdrawal request was denied 11 times
I would ask you to take this into account in your rating and ranking so that more players are not ripped off and cheated out of their money
Automatic translation:
Public
Public
2 years ago
Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
