SpinBounty Casino - Player believes that their withdrawal has been delayed.

Look, I made the withdrawal request on the 16th, until then it was pending, on the 17th it was approved, but when it was today, the 19th, they rejected the withdrawal, I got in touch with them and they said that they were not able to send the money via pix and I still deposited it 20 reais via pix and my deposit was very fast, I need a response from the bookmaker and I want them to make my payment, it's not fair to do everything they asked to not comply with it in the end

Dear caio077fla,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear caio077fla,

Have you received your withdrawal from the casino yet?

I haven't received it yet, they even disappeared with my money earned

Thank you for your reply, caio077fla. Could you please clarify your last message? Did the casino confiscate your winnings?

The casino claimed that it did not comply with the rules, since I have all the history I have everything, I won 5 thousand and they did not pay me, they simply disappeared with my money

Thank you very much for your reply, caio077fla. Did the casino clarify which rule(s) you breached? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear caio077fla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Look, they still haven't paid me and that's all I have to say, fuck what they did

I must warn you that this kind of language will not be tolerated and if you continue, it will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.

Furthermore, you have not provided the information I requested in my last message. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hello dear All, thanks for the appeal.

Caio077fla repeatedly violated the maximum bet amount when playing with bonus money.

The player placed bets in the amount of 100 or more. While the maximum bet is 9.

The game was canceled up to the amount of the deposit.

Caio077fla continued to play and lost the deposit.

The document with the data on the game is attached.

Regards,

SpinBounty Casino

Dear caio077fla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

SpinBounty Casino provided evidence supporting its claims. Since caio077fla also stopped responding, we decided to close the complaint.