SpinBounty Casino - Player believes that their withdrawal has been delayed.

My amount is available for withdrawal, verified account and completed rollover and the house is not paid. They claim an error to pay in the pix but this is only at the time of withdrawal, to deposit there is no error at all. I drew the first time and after 36 hours waiting it gave an error. I tried the second time and today at dawn they approved the withdrawal and debited the amount from the platform but it did not fall into the bank account. Early in the morning they refused the withdrawal and claimed the same error. They keep telling me to try another method but I don't have a record in the alternative medium and the alternative method to the pix is simply not reliable because all the reviews are terrible and scam.

Dear guimillxs,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear guimillxs,

Have you received your withdrawal from the casino yet?

Dear guimillxs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.