The player's winnings were voided for having multiple accounts. The complaint was rejected as the player stopped responding.
Spinamba Casino - The player's winnings were voided.
Amount: €6,880
Spinamba Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Spinamba Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there ,
accidentally had 2 accounts, an old one and a new one, when verifying the new one this became known, employee said no problem the old one will be deleted, now I had a credit of 7000.00 € and this evening about 6800.00 were confiscated because I had 2 Had accounts, didn't use any bonuses, nothing like that, the profit was won after determining and deleting the 2nd account, the employee said he deletes it, but now Spinamba has confiscated the money 1 week later, they are allowed to but not at all, that's a fraud, isn't it?
Many Thanks
Automatic translation:
Public
Public
2 years ago
Hello Sylvia,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Spinsamba Casino. Please allow me to ask you a few more question before we would move forward.
Do you have the communication with the casino where they confirm that you can use your second account and the first will be deleted? Did you claim any bonus with your previous account in the casino? Was your second account verified before they confiscated your balance?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
the communication about the 2nd account took place in the live chat, the employee even changed the last digit of the cell phone number and asked which account I would like to keep. And then deleted the other. I didn't use any bonus !! Yes, my account was verified prior to the confiscation.
regards
Sylvia Wagner
Edited
Automatic translation:
Public
Public
2 years ago
Translation
I wanted to send the existing e-mails, but the email address is not correct
Automatic translation:
Public
Public
2 years ago
Hello Sylvia,
I've checked it and it should work just fine - try to send it again to nikolas.b@casino.guru or in case it would not work send it to nikolas.b@guruadmins.com (still would prefer the first e-mail).
Regards,
Nick
Public
Public
2 years ago
Translation
That was correct, but it was not used and was forgotten, why does the casino let me continue playing after deleting the old account and then after a big win it is declared invalid ..... that's a rip off !!!!
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Public
Public
2 years ago
Translation
And above all not serious, I could have been told that this was not possible and I would have deregistered from this casino, but it was not correct and serious
Automatic translation:
Public
Public
2 years ago
Dear Sylvia,
Could you please advise if you have tried to send those e-mails again? I still could not find any e-mails from you.
