HomeComplaintsSpinamba Casino - The player's winnings were voided.

Spinamba Casino - The player's winnings were voided.

Amount: €6,880

Spinamba Casino
Safety Index:Low
Submitted: 09 Jan 2022 | Case closed : 27 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's winnings were voided for having multiple accounts. The complaint was rejected as the player stopped responding.

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2 years ago
Translation

Hi there ,

accidentally had 2 accounts, an old one and a new one, when verifying the new one this became known, employee said no problem the old one will be deleted, now I had a credit of 7000.00 € and this evening about 6800.00 were confiscated because I had 2 Had accounts, didn't use any bonuses, nothing like that, the profit was won after determining and deleting the 2nd account, the employee said he deletes it, but now Spinamba has confiscated the money 1 week later, they are allowed to but not at all, that's a fraud, isn't it?

Many Thanks

Automatic translation:
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2 years ago

Hello Sylvia,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Spinsamba Casino. Please allow me to ask you a few more question before we would move forward.

Do you have the communication with the casino where they confirm that you can use your second account and the first will be deleted? Did you claim any bonus with your previous account in the casino? Was your second account verified before they confiscated your balance?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

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2 years ago
Translation

Hello Nick,

the communication about the 2nd account took place in the live chat, the employee even changed the last digit of the cell phone number and asked which account I would like to keep. And then deleted the other. I didn't use any bonus !! Yes, my account was verified prior to the confiscation.


regards


Sylvia Wagner


Edited
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2 years ago
Translation

I wanted to send the existing e-mails, but the email address is not correct

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2 years ago

Hello Sylvia,

I've checked it and it should work just fine - try to send it again to nikolas.b@casino.guru or in case it would not work send it to nikolas.b@guruadmins.com (still would prefer the first e-mail).

Regards,

Nick

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2 years ago
Translation

That was correct, but it was not used and was forgotten, why does the casino let me continue playing after deleting the old account and then after a big win it is declared invalid ..... that's a rip off !!!!

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2 years ago
Translation

And above all not serious, I could have been told that this was not possible and I would have deregistered from this casino, but it was not correct and serious

Automatic translation:
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2 years ago

Dear Sylvia,

Could you please advise if you have tried to send those e-mails again? I still could not find any e-mails from you.

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2 years ago

Dear Sylvia,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

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2 years ago

The complaint will be now rejected for the above mentioned reason.

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