HomeComplaintsSpin996 Casino - Player is displeased with the casino's verification process. We rejected the complaint because the player didn't respond to our messages and questions.

Spin996 Casino - Player is displeased with the casino's verification process. We rejected the complaint because the player didn't respond to our messages and questions.

Amount: 6,000 RM

Spin996 Casino
Safety Index:Below average
Submitted: 16 Sep 2019 | Case closed : 15 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

The player doesn’t like the fact they have to send a selfie for the verification.

Public
Public
5 years ago

When come to WD. Ask photo Selfie of me. Really sohaI company. Why I need expose myself to play illegal online casino .that need report myself. How much I committed to illegal online casino

Public
Public
5 years ago

Dear Poh Kiong Sia,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with the verification in the casino. However, it is a common procedure for casinos to even require selfies with an ID and check every detail to make sure they are sending the money to the right person. My advice is to send them all required documents and there should be no reason for any more delays with your verification.

 

Best regards,

Peter

Public
Public
5 years ago

Hello Poh Kiong,


Please, be aware that in case you fail to provide us with specific information in the given time frame, we will reject your complaint.


Best regards,

Peter

Public
Public
5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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