The player from Germany has been waiting for her withdrawal for 3 months because she is struggling to complete the KYC. We rejected the complaint because the player didn't respond to our messages and questions.
Spin247 Casino - Player’s having difficulties withdrawing her winnings.
Amount: €100
Spin247 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Spin247 Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I have been waiting for my 100 euros payout for more than 3 months. Not yet reached me today. Instead, it was always said that my documents are not correct .. I was in the chat 6 times with 6 different advisors and each time I was told that everything is correct now and my payment can go out to me. As I said, not a cent has arrived to this day. V *** r side. Big cheek
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 years ago
Dear Jessica,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I must admit that it’s been a long time since you requested your withdrawal. It usually takes a few days to process, not months. Could you confirm that this was your first attempt for a withdrawal? Which documents did you provide? Did the casino specify what is wrong with them?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
