Spin247 Casino - Player’s deposit has never been credited to her casino account.

i deposited R100 on my spin247 account since i was running out of funds to play but they did not put it into my account and yet money from my bank account was taken. i then deposited R50 it automatically appeared with no problems please help i need to play but it keeps showing me the R1.74 that is on my spin account it should be R101.74 . I even send my proof of payment

Additional comments from the player:

"i deposited R100 but it didnot show on my account and now i cant play the money was deducted from my bank account please help. i then payed another R50 to continue playing since the R100 was never put on my account and the R50 appeared but not the R100 that i deposited first. i need my money to continue playing"

Dear Nandi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with payment receipts to petronela.k@casino.guru.

As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you very much, Nandi, for forwarding the payment receipt. As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account. Given that it's less than a week now since the unsuccessful transaction (05/05/2021), I will set the timer for additional 15 days and if there's no development by Monday 24th, we will intervene. Thank you very much in advance for your patience.

Hello Nandi,

Have there been any developments since our last conversation?

hi Patronela

nothing has been done so far no money was credited to my spin account nor my bank account. i am very disappointed

regards

nandi

Thank you very much, Nandi, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

good morning

i apprecaite your help and hoping this matter will be sorted if not i guess i have to find a new platform to play (gamble ) on because that will mean that Spin247 is a scam.

regards

Nandi

Hello nandi,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

hi Viliam

please do so. i forwarded my proof of payment to Patronela.

Hi Nandi,

Please can you provide some more information about the deposit such as deposit date. It seems this could be an issue with the payment provider. We shall raise this issue and investigate it further once we have a confirmed deposit date.

Many thanks

Spin247

Hi Nandi,

I have been informed by the team here we have asked you to provide proof of payment showing the 7 digit payment reference. Please can you confirm if you have received this request?

With this, we will be able to locate your deposit and can add the cashable credit to your account.

Thanks,

Spin247

i did send the proof to the Petronela that was assisting me. please provide me with your email address so that i can forward it to you as well.

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

So if they don't respond and you leave my case unresolved does that mean my money will not be credited to my spin account or my bank account?

If they'll not respond in the set time frame then unfortunately yes.

Hi Nandi,

Our support email address is support@spin247.com. Please can you forward the email to this address, with a short description of the issue. It might be worthwhile to include a link to this complaint so they can easily reference the case.

Many thanks,

Spin247

Dear nandi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

i have send them an email with the proof of payment attached but no response from Spin247 team.

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

so that means i will not be credited my money?

i am never playing again because that means Spin247 is a scam and crooks

Hi Nandi,

We have looked into the payment and it seems the deposited was returned from our side as there was a transaction error when you originally deposited. Please see a log on this below, including the time, deposit method and amount. Please can you confirm this is correct.

2021-05-05 12:19:10 +00:00 UTC

Complete deposit returned- Deposit declined.

RealDepositsEFT

$0.35

The money should have been returned to your bank account or depositing method wallet. If not please raise this issue with your bank. We are sorry for any inconvenience and we hope this provides some clarification on the issue

Many thanks

Spin247

money was deducted from my bank account and it was never returned to my bank account if there was an error. i am done with this, it seems like spin247 is a fraud.

Dear nandi,

ask your bank to track the payment, please. When you'll get some statement, send it to my email: viliam.v@casino.guru.

hi Viliam

i will do so. thanks

Hi Viliam

i have forwarded my bank statement (to the email address you gave me) which clearly state that no money was returned into my account from Spin247. please go through it and get back to me.

Dear Casino,

the player didn't receive mentioned deposit from you according to her bank statement. I ask you to investigate and bring us some relevant solution.

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

this is not fair so they will just get away with taking my money and lie about it being returned into my bank account. if they don't respond in the time frame given to them i might as well deactivate my account.

Hi Nandi,

Please could you also provide us a copy of proof of payment. Our finance team is currently looking into this for you.

Many thanks,

Spin247

Dear nandi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

i have been the proof of payment to spin247 support team over and over again but you dont even bother responding to those emails. can i have a new email address i can use

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.