Home Complaints Spin247 Casino - Player’s deposit has never been credited to his casino account.

Amount: R1,300

Spin247 Casino - Player’s deposit has never been credited to his casino account.

5.6/10 Questionable reputation Submitted: 31 Jul 2020 | Case closed : 02 Sep 2020
Our verdict

Player stopped responding

REJECTED

Case summary

144 days ago - 02 Sep 2020

The player from South Africa has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public

My funds have not been loaded. My bank account has been debited. Support keeps turning me away stating that I must wait for 72 hours. It has been two weeks. I will not reccomend this casino. It is a scam. R1300 stolen from me .

Public

Dear Mike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Public

Dear Mike,

Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

 

Public

Additional comments from the player:


"Good day petronela.


My funds have still not been loaded neither have I got refunded. My bank has done investigations and it was loaded into spin247s account "

Public

Thank you very much for your update. I’m very sorry but there’s nothing else we could do only to wait for the money to be either refunded or credited to your casino account. I will set the timer to additional 14 days and wait for your answer. Meanwhile, please forward your payment receipt. 

Public

Dear Mike,

Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Public

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.