Home Complaints Spin247 Casino - Player’s deposit has never been credited to his casino account.

Amount: R1,300

Spin247 Casino - Player’s deposit has never been credited to his casino account.

5.9/10 Questionable reputation Submitted: 31 Jul 2020 | Case opened
Current status

Waiting for player to reply

3d 1h 14m 51s

Case summary

4 days ago - 02 Aug 2020

The player from South Africa has deposited money into his account, but the funds seem to be lost.

Written by Petronela
Casino analyst and complaint specialist
Public

My funds have not been loaded. My bank account has been debited. Support keeps turning me away stating that I must wait for 72 hours. It has been two weeks. I will not reccomend this casino. It is a scam. R1300 stolen from me .

Public

Dear Mike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Mike has 3d 1h 14m 51s to reply