The player from Canada has provided the necessary documents but is struggling with a withdrawal request for the last month. The player confirmed the issue was resolved and the player received her winnings.
Spin Samurai Casino - Player is struggling to withdraw from the casino.
Amount: Can$230
Spin Samurai Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Spin Samurai Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I had tried to withdraw for the last month, they refused, i sent them all the documents needed even a pdf copy of my bank account and they still won't pay.
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1 year ago
Dear Denise842,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
I did not use a bonus, i think i received a successful withdrawal before, i sent all the documents needed and a pdf copy of my bank account stating the deposit made to gigadat May 29, number20231482059, but they are saying they need: showing a transaction to them with my name and bank number, they have all that on the pdf copy of my bank account and they still returned my withdrawal at least seven times asking for other documents that they had already.
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1 year ago
Hello Denise842,
Thank you for putting this together. We highly appreciate your feedback!
Regarding your concern, as we can see, your account is fully verified as of now.
You may request the withdrawal.
If there are any additional questions, feel free to ask. Our support team works 24/7.
We're happy to assist.
Sincerely, Spin Samurai Casino
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1 year ago
I would like to thank you, i am sure it is because of your help that i am being paid
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1 year ago
Thanks for the reply to both parties.
Dear Denise842,
Was your withdrawal processed yet? Did you receive your winnings? May we consider the issue resolved?
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1 year ago
Dear Denise842,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and Spin Samurai Casino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
