Spin Samurai Casino - Player is struggling to withdraw from the casino.

I had tried to withdraw for the last month, they refused, i sent them all the documents needed even a pdf copy of my bank account and they still won't pay.

Dear Denise842,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I did not use a bonus, i think i received a successful withdrawal before, i sent all the documents needed and a pdf copy of my bank account stating the deposit made to gigadat May 29, number20231482059, but they are saying they need: showing a transaction to them with my name and bank number, they have all that on the pdf copy of my bank account and they still returned my withdrawal at least seven times asking for other documents that they had already.

Hello Denise842,

Thank you for putting this together. We highly appreciate your feedback! 

Regarding your concern, as we can see, your account is fully verified as of now. 

You may request the withdrawal. 

If there are any additional questions, feel free to ask. Our support team works 24/7.

We're happy to assist. 

Sincerely, Spin Samurai Casino 

I would like to thank you, i am sure it is because of your help that i am being paid

Thanks for the reply to both parties.

Dear Denise842,

Was your withdrawal processed yet? Did you receive your winnings? May we consider the issue resolved?

Thank you i finally been paid

Dear Denise842,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Spin Samurai Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru