Spin Oasis Casino - The player struggles to withdraw his winnings.

first time i requested withdrawal the clerk said i was not eligible for withdrawals which was untrue. i emailed the vitrification department which did not respond until 12 hours later after i had just said screw it and played my winnings. second attempt i’ll admit i was in contact with the staff but eventually got impatient after about a day and played my withdrawal amount. now today i’ve received email back from payments and they say my bitcoin address is updated - that’s it. i’ll give it another day or so then i’m contacting them

Hello tonsofsequins,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Oasis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

contacted them today and received this response:

"You are currently on the 1st business day. The procedure is next 3-5 business days for the review period and 7-9 business days for the approval period.

After approval, they should be processed in 7-9 days."

i’ll be sure to close this out or at least I will respond in a few weeks after receiving my decision/payment.

i’ll check back to this post on Wednesday next week.

Hello tonsofsequins,

As we also recommend to wait at least 14 days to process a payment, please let us know until the end of this week if there's been any update.

Close forum. I played my balance 10 or so times to accrue compoints I do not have that type of patience although I do like the slots - best rtg casino in my opinion altogether besides if you are to make small cash outs this place takes too much time so I guess I'll play some place else despite their seemingly slimmer odds facepalm*

Thank you tonsofsequins for keeping us updated. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick