The player from Germany has been accused of breaching bonus terms by placing a single bet greater than allowed. Therefore, his winnings were confiscated.
Spin Million Casino - Player’s winnings from a bonus have been cancelled.
Amount: €400
Spin Million Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Spin Million Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I really want to warn against this casino! I deposited € 20 with a 100% bonus and was very lucky and was able to risk the money and even withdraw € 400. I have carefully examined the bonus conditions beforehand and have not violated them. Now I wanted to pay out the € 400 and also requested a payout. It took 5 days and then I got an email, by the way extremely dubious and bad (Google Translater), that I had violated bonus conditions. I would have allegedly played on € 6. I couldn't find that in the course of the game and I never played on such a high stake.
I then tried to clarify the matter with the great chat, but they only repeated what was in the mail. They could not send me any proof.
By the way, not only was the payout canceled, I also got all my credit deleted. That is an unbelievable cheek and only shows what an unbelievable rip-off is operated here. I am glad that I only deposited € 20.
If you're reading this! DO NOT PLAY IN THIS CASINO !!
I also read a review beforehand and skilfully ignored it. Please don't make the mistake!
Automatic translation:
Public
Public
4 years ago
Dear Benedikt,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the casino’s T&Cs (https://www.spinmillion13.com/en/terms-and-conditions) and I found this rule:
"12. Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8AUD, 8CAD, 80 SEK, 80 NOK, 580 RUB (as applicable). Therefore, placing a bet of 8 EUR while there’s an Active Bonus of 100 EUR in effect is considered acceptable practice."
Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
If software enforcement is not possible, each case should be judged separately, so that only players who have broken the rule knowingly and/or systematically to gain an advantage are punished.
Benedikt, please could you forward your game history from the bonus play together with the communication between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance for your reply.
Best regards,
Kristina
