The player's struggling to withdraw his balance after several attempts. The complaint was rejected as the player stopped responding.
Spin Million Casino - Player's struggling to withdrawal.
Amount: €730
Spin Million Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Spin Million Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Despite numerous withdrawal attempts, I have never been able to withdraw.
I've tried multiple solutions but nothing.
The payment goes to "pending" and there is no way to withdraw.
They asked me to send an identity card, credit card and a bill in my name for the withdrawal !!!
help me thanks
Automatic translation:
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4 years ago
Dear Matteo,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise if it has been your first withdrawal request in this casino? When did you request for your withdrawal?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Looking forward to hearing from you. Thank you in advance.
Best regards,
Nick
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4 years ago
Translation
Great for the moment it seems to be moving forward, I wait and update you
Edited
Automatic translation:
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4 years ago
Dear Matteo,
I'm happy to hear that. I will now extend the timer by 7 days. Keep us updated.
Best regrads
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4 years ago
Translation
they refused me the withdrawal, telling me as attached.
I ask you to kindly help me and tell if it is a fraud.
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4 years ago
Additional message from the player:
"Despite all the attempts made and the documents sent they continue to refuse me the withdrawal of 730 €.they ask me to send documents like credit card and utility bills.
I ask you to help me I have been constantly trying to withdraw my money for about 2 weeks!"
Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. The most important is to send all the required documents. I can assure you that it usually takes much more time than 2 weeks, just be patient. Please let us know when you will send all the required documents to the casino.
Best regards,
Nick
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4 years ago
Translation
I wanted to make sure that those requested documents are not used for other purposes, as they asked me for a bill with the address and credit card
Let me know if there are any risks in this
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Automatic translation:
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4 years ago
There should't be any risk to do it. They require these documents in 99% of online casinos to verify the player and send the money to the rightful owner. Many people take advantage of casino systems that's why the verification is so strict.
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4 years ago
Translation
Ok then I will send the necessary documents thank you very much!
Edited
Automatic translation:
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4 years ago
Please let us know if there will be any update regarding the case. For now we will set the timer on you for 7 days to see how the situation escalates.
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4 years ago
Dear Matteo,
Is there any update regarding your case? Please note, if you will fail to respond to us within next 7 days, your complaint will be rejected.
Best regards,
Nick
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4 years ago
Translation
They took all my money by replying to the photo you see attached.
I'm desolated!
let me know what to do 
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Automatic translation:
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4 years ago
Dear Matteo,
Could you advise if you have made bets of 5€ or above? Can you please send us your betting history while you were playing with bonus money?
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4 years ago
Translation
I also wagered € 50 when I had € 3000 in cash.
and forced me to keep playing
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Automatic translation:
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4 years ago
Dear Matteo,
In case you were playing with higher bets than 4.50€, the casino had right to confiscate your winnings as you have breached the casino terms. Did you receive at least your deposit back from them?
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4 years ago
Translation
They gave me back 50 €. I deposited 170 €.
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Automatic translation:
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4 years ago
Dear Matteo,
Did you deposit 170€ at once or 50€ was your last deposit. In case of breaching terms it is usual that the casino sends back only the last deposit - as it's the deposit which you used to breach the terms and the rest was lost fairly.
