The player's deposit did not arrive for unknown reason. The complaint was closed as the player stopped responding.
SpaceWin Casino - The player's deposit did not arrive.
Amount: 1,155 kr
SpaceWin Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
SpaceWin Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hi, I was thinking of playing so I put in 100 euros but they never came up with the game? My account has become minus SEK 1155.46 Swedish kronor. So I wonder where the money went?
Automatic translation:
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1 year ago
Dear gaby121111,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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1 year ago
Translation
Hi, thanks for the reply. I have contacted my bank Nordea and they told me that we cannot stop it. No, I will not put more money, I dare not. It was the first bet for me and it's the last bet? Not more . But I want my money back? This has first times happened to me. I just want to know if I will get my money back. I have blocked my card too. Thank you very much Best regards, Gabriel.
Automatic translation:
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1 year ago
Dear gaby121111,
Please be sure to send a payment confirmation from your bank to the casino so they will be able to locate the payment and add it to your account.
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1 year ago
Dear gaby121111,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
