Space Lilly Casino - Player's unable to withdraw.

I couldn't even open the withdraw option, I could the deposits and transaction history but not the withdraw. Spoke to a few people and all but one gave me answer saying that MasterCard wasn't accepted which I couldn't understand because I was depositing using MasterCard and then read up on it and saw that it was accepted. I've sent an email off so hopefully will get this sorted. I hate hearing or reading about dodgy casinos and this is leaving a bad taste in my mouth so far

Dear Jason,

Thank you for submitting your complaint. I'm really sorry to hear about your issue Allow me to ask you a few more question for better insight of the case. Do you have any active bonus in the casino? Is your account verified? Is there any other withdrawal option which you could use? Also please, forward me any relevant proof or conversation with the casino which could support your case. Send it to nikolas.b@casino.guru. Thank you in advance for your reply.

Best regards,

Nick

Dear Jason,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

Best regards,

Nick

This is a review on spacelilly casino stating they use MasterCard for deposits and withdrawals

This is casino guru's review page also stating they use MasterCard

Thank you for your update Jason. I'm sorry for misunderstanding.

This situation can be very common in the most casinos. If you can deposit with a payment option, it doesn't mean you can also withdrawal with them, or it's restricted for some countries. Could you please advise if you are willing to withdraw your balance with a different payment method? Do you own any of the mentioned withdrawal methods which you could use?

Best regards,

Nick

I did open a Bitcoin account but I'm also looking into getting a visa card

Did you process the withdrawal through Bitcoint account already? Or still waiting for your Visa Card? Did the casino require any kind of other verification?

I'm still waiting to hear back from them

Dear Jason,

Please keep us updated and let us know if there will be any update regarding your case.

Will do

Dear Jason,

Is there any update regarding your case? I'll now extend the timer by 7 days.

I have set up a myneosurf account, I am now waiting for someone from space lilly to get back to me so I can give them the account information and hopefully get it sorted

Thank you for keeping us updated. I'll now extend the timer by 7 days until we wait for the casino to reply to you.

Dear Jason,

Is there any update regarding your case? If we won't receive any answer, we will be forced to reject your complaint.

Best regards,

Nick

Dear Jason,

As we haven't receive any news from you, we are now forced to reject your complaint. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru