Sons Of Slots Casino - Player's account has been blocked.

I have a claim from December 5, 2022 to the sons of slots casino, they have to pay me a total of 10,000 euros and they did not give me a penny, they always hindered me and they did not answer me or give me a solution, so I raised a claim to MOTHER, mother He had to answer me in 90 days and it's been more than 3 months. I need you to please help me or ask for information and mother to give me an answer since the mother's terms and conditions explain that in 15 days if the casino doesn't respond they will give me by I have won my claim, also that in 90 days they would inform me of the solution and they do not contact me please guru I need your help or contact mother or the casino for my case. This casino is son of slot from the provider lcs Limited. They are a fraud I have everything legal I do not have a multi account or vpn or anything illegal I deposited money I played blackjack games I bet on sports and slots I won those 10,000 euros with effort they never paid me a penny and to top it off they keep my money, they block me the account for no reason 10,000 euros can you believe that it took me months to get that money and they don't pay me with all the forums or users when they want to charge they do the same thing they block the account and ask for excessive documentation that I also provide and I get complete verification my account but they did not pay me anything I need help I attach verification vouchers of my account at that time December 5, 2022 also when I wanted to withdraw the minimum of 1000 euros they always canceled me a lack of respect waste of time they stole my money desperate help I ask it's a lot of time

Dear lucilamercado90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have not had access to your account since December?

Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino regarding this situation? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, thanks for answering

1 win my money no deposit bonus

2 I asked for an explanation and at that moment he had answered me the following

Dear Lucilla,

We would like to inform you that the relevant department has reviewed the recording of your video call with our representative.

Please note that the video call did not go through and as a result, your account was suspended indefinitely.

It is clearly apparent that you are not the account holder as you have submitted false information in numerous questions.

Also, the third party assisting you during the call is more than likely the actual account holder.

In accordance with our Terms and Conditions, all account balance will be removed from your account.

However, if you request that the claim filed with Ask Gamblers and any other platform we can find during the search within the following moments be resolved as "Rejected", we will allow you to withdraw not only the €25 you deposited, but an additional €200 as well. .

The lack of response within the following moments will result in the total removal of the winnings and the return of only €25, which is the amount deposited.

If you choose to comply, indicate that you agree with our findings and that you have, in fact, breached our Terms and Conditions, you will receive the full amount of €225 once the complaint has been resolved as "Rejected".

Do not hesitate to contact us in case you need further assistance. Have a nice day.

Sincerely,

Support team

This is not the case and I clarify the situation. It took me 3 months to verify my account and every time I wanted to withdraw my money they always canceled the withdrawal of the minimum of 1000 euros since their terms allowed me to withdraw 1000 euros every 24 hours. They canceled the withdrawal and I asked support for explanations and they lied to me that it was problems with the payment system of the page, so I kept trying until they notified me that I had to make a video call, I asked them why if my account was already 100 percent verified cent (image that I attached where it shows the verification confirmed by mail) so I agreed I had no problem accepting the video call in order to be able to collect, and here again the fraud requested that they make me a video call in Spanish I don't know English, so When they called me, they were very long and complex questions in English and I only know the basics. My mother tongue is Spanish. I asked them to please speak slowly so I could try to translate and be able to answer the questions with my voice speaking in English. This led me to Trying to understand what they were asking me, I noticed the poor attention and the purpose of creating confusion to understand that in the verification I did not answer the questions correctly when in reality I answered everything, so they blocked my account, also observe guru as later at the end of the message They tell me to accept that I breached on purpose so that they give me 225 euros, you can see the bribe that they imply for me to accept so as not to give me what corresponds to me, which is the 10,000 euros. profits and disrespected me I gave them everything

ID tests ahead

back ID proof

selfie with ID in hand

selfie with sign in hand with signed ID of sign that says sons of slots

proof of address

bench test

credit card test

personal phone test

phone bill stamp

proof of Skrill payment

Skrill transactions specific date

proof of Skrill payment of deposit to the page

skype user

email and user verification

Observe how malicious they are I gave them everything and if you want a guru I am attaching all that they asked me for as proof this casino is the worst of the worst also now they continue with the nominations to choose as the best casino they do it on purpose they deceive people giving money free for positive ratings a shame

Attached more evidence

I can't take it anymore, dear guru, I need that money, it's my way of being able to pay my debts and my medical treatment. I'm waiting for a solution and I'm available for any other type of proof you need, identity verification or whatever, I have all those proofs that they requested in the casino and send them by email to your sons of slots support, I have nothing illegal and I have a clear conscience

Thank you for your reply, lucilamercado90. Do I understand correctly that the casino approved all your documents before the verification call? Does your son have an account at this casino?

1) If my verification was before the video call, they have an exaggerated and intentional KYC, note that it happens not only to me but I also read in various forums that they do the same with everyone who wants to make you withdraw

2) No, my son doesn't have a casino account and it's not this casino either, but I'm honest he only helps me translate into English things that I don't understand in English, but since I don't understand English I use Google translator I'm a Large woman of almost 60 years did not have language instruction in English I am Spanish mother tongue

Did you inform the casino about the language barrier and that someone would be helping you before the video call?

If I always inform you, even the verification was completed before the video call. Attached capture marked with blue color the dates

Note the complete verification was on December 5, 2022 and then they started with the video call on December 30, 2022 and my request was that the video call did not speak in Spanish, I do not understand why they offer to play in South America if they do not have support in Spanish

Please, I need you to contact MADRE or the casino. I have been waiting for an answer from MADRE for more than 4 months, but they do not answer me. This situation has fed me, please.

Thank you very much, lucilamercado90, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear lucilamercado90,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Sons Of Slots Casino representative to join this conversation and participate in resolving this complaint.

Dear Sons Of Slots Casino,

Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can put the statement here and paste the evidence here or send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

Thank you for answering Stefan, honestly I am already saturated and I suffer from health problems, I do not give more and I need what I earn for my treatment, I am going to go straight to the point you casino sons of slots I propose that you return my deposit money that you enter to play plus a smaller percentage of money, if you are not going to pay me the 10,000 euros, I propose that you return my deposited money plus a smaller percentage of money since I played in your casino for 5 months and they did not pay me anything, I sincerely need the money even if it is give me my deposit plus some money, if you do that sons of slot of course I will close the case I will change the rating I will leave good opinions and I will end all this because I do not give more I am on the verge of collapse I deposited money attached proof if you return my I deposit more money a smaller percentage I promise to change my rating in your casino and I will end everything

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear lucilamercado90,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

The casino can reopen this complaint anytime and you will be notified about it by email.

In the meantime, I recommend that you contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It is a good licensing authority and has better options and tools to help players. Please let me know if you need any further help with submitting a complaint to MGA (stefan.m@casino.guru).

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

Kindest regards,

Stefan