Solcasino.io - The player's account got blocked.

I have won 250 000$ on multiple games including live games like roulette .

1st big win was on slot from Fragmatic play around 100 000$ on 100$ spin. I did have won free spin and caught the highest rewards promoted on the slot buffer. After this I have started play live roulette and did build up my balance to 250 000$. Live changing money.

I have started withdrawals but my account was suspended after couple of days .

No response to emails. I did contact them on twitter. Their answer was that slot game did have high volatility and me winning big on it did led me to winning even more on Live games. Their stated ,, We are whitelabel " and we won't pay you your winnings . I did end up with Suspended account on Solcasino.io and they have also blocked me on twitter.

The Slot game from Fragmatic play was available to players another 5 days after my account has been suspended

Hello kryptokuba32,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Solcasino.io. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they specified what do they mean by suspicious activity?

Looking forward to your answer.

Regards,

Nick

Hi thank you for you interest. I wad trying get help over the year in lot's ot places but I have not been successful.

I have never played for bonus all the winings was from my deposits to account. Yes my account was verified and I did login through the Phantom wallet to their side.

My account was suspended on 26.12.2022 the game they have told me did have a bug and high volatility was still live 6 days after they suspended my account. I have screenshots as proof.

It was long year I have never give up but I am just trying to post it on different places so I may eventually get help from someone.

I did officially contacted

Curacao government

Curacao gaming commission

Certiria their licence provider

Solcasino.io email support

Curacao Law firm

No one from above did come back to me.

I have been a gambler around 4 years ago Gamblestop did help me so I could not play anymore games online. Last year was really successful for me my company was in good shape , my personal wealth in good shape. I don't know why I did enter this website I just want try my luck.

I have end up winning big which was always my dream.

When they have took live changing opportunity from me. Something just clicked in my head I did knew they scammers but I couldn't help and wanted to win that money. I have gamle and lost another 150 000$ on new account they have advised me to open. Exactly 1 year now . I am broken and going for bankruptcy . It is really annoying they can play like that with people's lives.

I knew it was my mistake to carry on playing when all this happened but I just couldn't help it addiction in gambling is bad thing. I did learn from my mistakes . Now I do focus on rebuilding my life .

I will never let go what happened soon or later I will find someone who will help and get them owners of Solcasino.io deserve.

Hello kryptokuba32,

In your first post you mentioned that you have won a free spin while in your next post you claim that you played with real money. Can you please clarify which one is true? Do you have any available deposit/bonus history which you could send to nikolas.b@casino.guru?

Dear kryptokuba32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.