The player's account got blocked for additional checks by the casino. The complaint was closed as the player stopped responding.
Snai Casino - The player's account got blocked.
Amount: €20
Snai Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hi, I am writing to you because snai blocked my newly created game account with 20 euros deposited for no reason, all this for violations of article 14 that I never had the opportunity to commit, since as previously said the account had just been created and already blocked, having said that I immediately requested to close my account and credit the remaining money to my bank account. The problem is that after almost 20 days they still don't respond
Can you tell me how to do it or give me a hand by soliciting in some way?
Automatic translation:
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2 years ago
Hello langellafabrizio,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you claimed any bonus with your deposit? Does anybody else play from your same household in the same casino? Did you ever created an account within this casino group?
Please note that such checks may occur in any casino but they mostly take up to a month so for now I can only recommend you to wait at least a week or two.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi, so it's not like I "requested" a bonus but there was a bonus included in the registration of € 5 for the casino and another € 5 for the virtual one if I'm not mistaken.
As for if someone from my family plays on this casino, the answer is absolutely no, while a couple of years ago I opened an account on snai with an email (fabrilang4@gmail.con) similar to the one I'm using
(fabrilang3@gmail.con) now but in the name of a friend of mine who therefore has completely different connotations from mine, I don't know if this can affect
Thank you
Automatic translation:
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2 years ago
Dear langellafabrizio,
Unfortunately it affects it and not just a little. You are never allowed to create multiple accounts and playing on someone else's account is even more prohibited. You can always play only on 1 account under your name with your own funds.
Did the casino give you any final statement regarding the account?
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2 years ago
Translation
Hi, he did not give me any final declaration, but anyway, admitting my mistake that among other things I did not know it was forbidden to do such a thing, it would be enough for me to get back my € 20 blocked on the account. Then they can also eliminate it and forbid me from entering for the rest of my life
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2 years ago
In case you wish to get back the deposited amount, the owner of the card should request it back from the casino. Did they contact you regarding the refund since your account got blocked?
