The player's account got blocked due ongoing verification. The complaint was closed as the player stopped responding.
Snai Casino - The player's account got blocked.
Amount: €828
Snai Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.7
Snai Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
I made a deposit and bets on the Snai website. At an attempt to withdraw my profit balance, the account was suspended for 180 days for reasons of some kind of verification. Since I have given all the data that have been requested of me, I demand an explanation. If there is a need, I will provide other material but I expect it to be withdrawn since for me the amount in question is very important.
Automatic translation:
Public
Public
2 years ago
Hello DomeGranie,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
I spoke to the casino 3 days ago asking for info on the bisto bonuses that I wanted to withdraw but I wanted to know if I still had to receive something, then yesterday I logged in and the account was blocked and the transfer I had issued canceled.
I have already uploaded my identity card and it was found to be valid after the verification process so I don't understand what else is needed. I am interested in having my money as soon as possible as I cannot afford 180 days of waiting
Automatic translation:
Public
Public
2 years ago
Hello DomeGranie,
Since when exactly is your account closed? Please note that if it has been less than 2 weeks, I would still only recommend to wait as most checks takes that long. Please let us know as soon as possible if there would be any update from the casino.
