The player from Italy has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.
Snai Casino - Player's account has been blocked.
Amount: €635
Snai Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I have a problem with the snai site, they have a welcome bonus of up to € 300, so I loaded the € 500 needed to redeem them, I played them as requested, I won the bet and then I had € 635 in real money and € 300 in bonus. I requested the withdrawal of the real € 635 and they blocked my account while the withdrawal was being processed, there is no specific reason written but closed only for technical checks, I have seen that others have also happened with this bonus, but I would like at least get my money back. I thought it could be because I uploaded money with paypal to my boyfriend's account because usually paypal makes instant withdrawals and his name is written in the email and he already has another account, but I would like to have at least my money real back. I can't even log into the account.
Automatic translation:
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1 year ago
Dear Rewello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you and your boyfriend both have accounts at this casino?
Also, do I understand correctly that you have not yet received any proper explanation regarding your blocked account?
Looking forward to hearing from you.
Best regards,
Kristina
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1 year ago
Translation
That's right we both have an account but his has been inactive for some time and he has lost his credentials so taking advantage of the bonus I created one myself, he does not remember if the paypal address to deposit the money he also used it in his old account, we had no explanation on this except that they were carrying out technical checks
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1 year ago
Thank you very much for your reply, Rewello. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru, if there is any? Alternatively, you can post it here. Thank you in advance.
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