HomeComplaintsSnabbare Casino - The player's experiencing an unspecified issue.

Snabbare Casino - The player's experiencing an unspecified issue.

Amount: 4,040 kr

Snabbare Casino
Safety Index:High
Submitted: 15 Jun 2023 | Case closed : 14 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's experiencing an unspecified issue with Snabbare Casino. The complaint was closed as the player stopped responding.

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1 year ago
Translation

You lose the profit, you lose my bonus. I have won a large sum and have since played. file

Automatic translation:
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1 year ago

Dear Gheorghe1212,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Snabbare Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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1 year ago

Dear Gheorghe1212,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

Hello !

I have won and have not received the payment. I have recording. I have received another bonus free game and in the middle of it they have a bar, you can see a recording.

Automatic translation:
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1 year ago

Dear Gheorghe1212,

Please forward the video and all the relevant evidence to nikolas.b@casino.guru.

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1 year ago

Dear Gheorghe1212,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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