The player from Italy requested a withdrawal, but it hasn't been processed. We rejected the complaint because the player didn't respond to our messages and questions.
SlottoJAM Casino - Player's withdrawal has been delayed.
Amount: €5,500
SlottoJAM Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
SlottoJAM Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Withdrawal requested 13 days ago and not yet received.
T *** D *** phone number 39 ***.
I await your prompt reply
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear diegotedesco71,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you tried contacting the casino regarding this issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
