SlottoJAM Casino - Player's withdrawal has been delayed.

Amount: €5,500

SlottoJAM Casino

Safety Index:Very low Submitted: 13 Jun 2022 | Case closed : 29 Jun 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Italy requested a withdrawal, but it hasn't been processed. We rejected the complaint because the player didn't respond to our messages and questions.

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diegotedesco71

Visitor

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1 year ago

OriginalTranslation

Withdrawal requested 13 days ago and not yet received.

T *** D *** phone number 39 ***.

I await your prompt reply

Edited by a Casino Guru admin

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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1 year ago

Dear diegotedesco71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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1 year ago

Dear diegotedesco71,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

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Kristina

Deputy Complaints Team Lead

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1 year ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.