The player from Italy is experiencing issues with withdrawals. We rejected the complaint because the player decided to close it rather than behaving politely and in compliance with our Terms of use.
SlottoJAM Casino - Player's struggling to withdraw their winnings.
Amount: €1,300
SlottoJAM Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
SlottoJAM Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Dear angelopais,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what is going on in more detail?
Has your withdrawal been pending for too long? Or were all your withdrawal requests rejected by the casino?
I will be waiting for your reply patiently.
Best regards,
Kristina
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2 years ago
Translation
They say they made payment on 1 June, but my bank has nothing on the bank account, I think they are stalling and they have not done anything, I asked by email to prove me with proof of payment of the winnings on the account but they continue to stall by telling me that they have paid , but on the bank account there is no shit! they are scammers !!!!
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2 years ago
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To date it is not paid on my account!
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2 years ago
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So these crook bastards? they blocked me in live chat so they are thieves, they don't pay and they block complaints. can you contact them or not ?????????
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2 years ago
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The Italian operator is called SANDRA .... And little more than a prostitute .... Someone can report her
as it is not doing its job and blocked me?
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2 years ago
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I'm pissed off can someone do something or altyrimenti do not even need a shit this site?
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2 years ago
To begin with I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language. Moreover, please understand that Casino.Guru Complaint Resolution Center is not 24/7 live chat. I didn't reply as we also have days off. Thank you very much for your consideration.
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
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2 years ago
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I speak as I want! You don't tell me how to behave I'm pissed off! AS IN MY CASE IT LEAVES TO LOSE ME, I SOLVE IT ALONE!
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2 years ago
Please note that you agreed with our T&Cs when submitting this complaint and we are not obliged to tolerate such an approach:
"4.4. We retain the right to refuse or cease to manage a complaint at any time if the complaint is frivolous in nature or vexatious, the User does not cooperate in the complaint management and mediation process or does not provide sufficient evidence validating the User’s complaint, the User has apparently breached the applicable rules of the affected online gambling operator or where the User is abusive, disparaging, disrespectful or threatening in communication with the Website‘s team."
If you do not want to proceed with this complaint, please let me know and I will close it.
