HomeComplaintsSlotsi Casino - The player's unable to access her account.

Slotsi Casino - The player's unable to access her account.

Amount: €80

Slotsi Casino
Safety Index:High
Submitted: 22 Sep 2022 | Resolved : 27 Sep 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's unable to access her account after depositing there. The complaint was closed after the player was able to access her account again.

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2 years ago
Translation

After the deposit, the page just says that I am logged out. I can't access my account.

Automatic translation:
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2 years ago

Hello Marylili,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sisukasino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Were you able to access your account between the 2 deposits? If not, why did you deposit for the second time? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

The account was confirmed a long time ago, I have played at the casino several times. I couldn't access my account either time and tried to save a second time until I remembered this problem. That is, I can save money to the casino and when the saving is complete, only a notification appears thank you ford playing,u have been locked out.

Automatic translation:
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2 years ago
Translation

Problem solved.

Automatic translation:
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2 years ago

Thank you Marylili for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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