The player's withdrawal is delayed for over 3 weeks. The complaint was closed as 'unresolved' due to the casino's failure to respond.
Slotsberlin Casino - The player's withdrawal is delayed.
Black points: 437
Amount: €2,700
Slotsberlin Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting forever for my payout, the casino only puts me off that it's being processed. Payout was requested on 3.1 and nothing happened verification everything was done
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2 years ago
Hello Johann,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotsberlin Casino. Allow me to ask you a few more question before we would move forward.
Was it your first ever request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current balance?
Note, that we always recommend to wait at least 14 days after finishing the verification for the money to arrive on your account.
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Translation
This casino is a disaster I advise everyone not to play because everything is a scam as I said I've verified and uploaded everything anyway thanks
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2 years ago
Translation
Verified for about 6 months completely yes was is 1 payout bonus was fully wagered see screenshot otherwise I would not have been able to pay out in the chat it says only in progress pure blah blah blah
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2 years ago
Thank you Johann for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello Johann,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Slotsberlin Casino to join the conversation and participate in the resolution of this complaint.
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2 years ago
Translation
Pure fraud association of this casino I advise everyone to play there
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2 years ago
We would like to ask Slotsberlin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Dear Johann,
I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without their cooperation.
I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.
I can only recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.
Best regards,
Adam
