HomeComplaintsSlots Rush Casino - Player's withdrawal has not been processed.

Slots Rush Casino - Player's withdrawal has not been processed.

Black points: 61

Amount: $500

Slots Rush Casino
Safety Index:Below average
Submitted: 12 Apr 2022 | Unresolved : 19 Apr 2022
Unresolved Our verdict

No reaction policy, good regulator

UNRESOLVED

Case summary

2 years ago

The player from the US is dissatisfied with the withdrawal process. The complaint was closed as 'unresolved' as the casino would only discuss the matter with their chosen ADR.

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2 years ago

Unity Game Reviews

this place is nothing more than a scam I do not recommend it at all and would never recommend this place I've wasted more than 80 hours playing the games this place developed and has put out for us to fall victim to. Now ive only played slot rush which when i was allowed to cash out bye the games rules, only then was i aware of a 8 day count down. After those 8 days then another count down started up and im not lieing when i te you it says "there are too many applicants for this award and needs to be reviewed bye the staff" now this statement was after the 8 days so i emailed the company any only response was "youll get paid".

So me believing everyone will keep there word my search engine then introduced me to two more games developed bye unity games which were blackjack 21 & lucky chip spin. I downloaded each game and began playing each one. The slot rush only has two cash out tickets available,which are $500.00 & $1,000.00 dollar tickets. On blackjack 21 they have limit tickets meaning you can only cash out with $200.00, $300.00 ,$500.00, $1,000.0, $3,000.00 & $5,000.00 dollar tickets. You can only cash out when you have any of these totals in cash on the blackjack 21 game. The lucky chip spin game is set up with similar cash out tickets. The cash out tickets on this particular game are $300.00,$500.00,$800.00,$1,200.00&$2,000.00 then they have 3 more that starts at $500.00,$777.00 &$10,000.00 dollar cash out tickets. They have and never has had any intention of paying the people they lie too and trick into downloading and playing there game that rhey swear they payout on. Its a massive waste of anyones time and something needs to be done about it. As of todays date Monday April 11 2022 Ive (Chris G***) have lost over 80 hours of actual play time over a four week span and was owed over $3,000.00 bye this company and never ever received a dime. NOT ONE DAMN PENNY, and the only reason i ever played this game is because i was promise bye the developers themselves that i would indeed without any problems that i would in fact receive any winnings that i posted in game apps. to which ive posted in order at times i won

slot rush-

Here on slot rush i turned in

only one ticket in the sum of

$500.00 dollars


Blackjack 21-

tickets & amounts of my winnings

on this game are as listed

$200.00 dollar ticket &

$300.00 dollar ticket &

$500.00 dollar ticket &

$1,000.00 dollar ticket

So in the game of blackjack 21 I turned in a

total of four tickets totaling up to.

$2,000.00dollars


Lucky Chip Spin-

Tickets & amounts of my winnings

on this game are as listed

$300.00 dollar ticket

$500.00 dollar ticket

So in the game if Lucky chip spin I turned in a

total of two tickets totaling up to.

$800.00dollars

Bringing my total winnings and total

earnings and total im owed to $3,300.00dollars

THEY MUST PAY !! IN SOME WAY OR ANOTHER !!


Unity Game Development Company is a god awful disrespectful P.O.S. good for only lieing dreadful untrustworthy( & more words ive not listed but way worst than i have listed) company unity games or whatever they call themselves with only a email to contact of

to which ive reached out to more than 4 times only to receive only one reply which was over a month ago to which it read only" youll get paid " again another lie

So anyway as of Monday April 11 2022 at 11:04 pm I Chris G*** have not been paid in any kind of way at all the $3,300.00 that im (Chris G***) is owed bye Unity Game Development Company.


Edited by a Casino Guru admin
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2 years ago

Dear ChrisG768,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify when exactly you requested the withdrawal?

Also, I saw the other complaint you submitted and I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language. Thank you for your understanding.

Best regards,

Kristina

Edited by a Casino Guru admin
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2 years ago

When I 1st posted my complaint they said they didn't pay people that lived in TN. Because they thought I lived in TN. Which I don't I live about 5 mins from the TN & Alabama state line. So after I created my profile here on guru and sent the complaint to you all they then said they didn't pay people from Alabama. Now they say it's an open account. Well of course it's open but they aren't going to pay me the $500.00 they owe me on slot rush much less the $3,300.00 they owe me from slot rush, Lucky Chip Spin and blackjack 21 so what now ?

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2 years ago

Thank you very much for your reply, ChrisG768. Would you be so kind as to send me all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

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2 years ago

O yes I have to I tried to withdraw it over 2 months ago. As I said they never had any intention of paying out on there little scam NEVER ! Which is why I've took my complaint to the absolute highest authority that I can find and once I get information from these people I'm going to go even further. These lying ass good for nothing people will not waste no more people's time I promise you that. They are stalling with all these bullshit messages. So do me a fav and tell them I said suck it. They will get what's long over due of what they deserve. Have a good day.

fileThis was on Feb 25 2022. Just so you can see you need to tell your customers not to fuck with these dumbass dummies. Useless the wasting good for nothing lying ass people

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2 years ago

Dear ChrisG768,

Unfortunately, we have been informed by the casino that they will not respond to us directly and will only cooperate with their approved Alternative Dispute Resolution provider (IBAS).

We will close this complaint as unresolved, I recommend you contact IBAS here: https://www.ibas-uk.com/contact-ibas/ and submit a complaint to them.

I am sorry I could not be of more help on this occasion.

Kind regards,

Kristina

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