HomeComplaintsSlots Rush Casino - Player’s withdrawal has been delayed.

Slots Rush Casino - Player’s withdrawal has been delayed.

Amount: $500

Slots Rush Casino
Safety Index:Below average
Submitted: 12 May 2022 | Case closed : 20 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from US requested a withdrawal a few days ago, but it’s been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

I have been waiting 10 days and still have not received my money.

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2 years ago

Dear Margaret,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago

Dear Margaret,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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2 years ago

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.


Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

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2 years ago

Dear Margaret,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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