Slots.lv Casino - Player alleges theft due to game glitch.

This is regarding my $0.40 spent of Lawless Ladies at around 09:49 a.m., Thursday, November 7th, 2024.

I was due to have a major victory initially I saw the middle reel filled by the girl cowboy that multiples all prizes by 3x

 Why am I so sure of what I saw? 

Because seeing that reel disappear caused me to film what took place next.

Now, before I present my evidence, I would like to share some video and still pictures on how the game Lawless Ladies looks like after a player spins and all spaces within the grid are filled and there are no longer any empty spaces.

The majority of the time that I was playing, the game was EXTREMELY LAGGING SO IM NOT SURPRISED SOME CORRUPT GLITCH TOOK PLACE

Notice how all the spaces on the grid are filled at the same time.

_________________________________________________________________\

Now, please explain this to me.

This is B.S. and it is clear evidence of theft.

The first video shows when I initially was able to get my hands on a recording device because I immediately noticed that something(s) was off with this spin.

The middle, the 3rd reel, had been filled entirely by a red cowgirl that when she appears, all prizes are multiplied by 3. 

When i noticed that disappear, that's when I immediately grabbed a recording device.

Notice that once I was able to start filming, the middle reel is entirely empty.

That should be the case.

It should be filled.

As the film progresses, it shows that the LAST space that gets filled whenever a spin is conducted on Lawless Ladies is the bottom furthest right corner slot.

Why? 

Because once the lag is goes away, the last symbol reveals itself on the bottom-furthest right corner slot. Normally, this would be the end of the spin since all spaces would've and should've been filled in the entire grid.

The length of that clip is 15 seconds and during that entire time, the middle/3rd reel remains empty.

The 2nd video clip is only two seconds long and it is completely different than the other videos because you can hear my talk.

However, what's important is to add those two seconds to the 15 seconds prior because for the entirety of those two seconds, the middle/3rd reel was still empty, completely unlike it is supposed to.

Lasty, the 3rd and final video showing what was obviously a removal of my big win to a losing win, after the 7th second of the 3 clip, three symbols appear out of nowhere to fill in the empty 3rd/Middle reel slots.

So for at minimum, a total of 24 seconds has taken place since I first started filming and the 3rd/Middle Reel was completely to the 3rd/Middle Reel being filled out of nowhere with losing symbols.

To add injury to insult the system purposely made a spin even though I didn't authorize it in an attempt to get rid of the theft.

Fortunately for me, I was able to get my hands on a recording device and film the it as it happened.

Ive also attached a portion of my chat that I had with support in which the agent was extremely aggressive and wouldn't disclose much information about the spin in question except that it was a losing spin.

I agree.

It was a losing spin.

But how it became one by operating in a manner that the odds of that happening again depends on when the casino feels like robbing and denying an individual a big win.

I do believe I had a big win at hand.

Which leads to my final attachment

This is from Slots.lv player's forum archive.

it depicts the amount a player has won off of a $0.40 spin on the site.

I believe the spin in question was worth a substantial amount, until the casino decided that I don't deserve a big win and tried to hide the evidence.

Im extremely thankful that I was paying attention and captured the theft as it tried to make its way with my look.

I expect to get a response that clearly agrees with me that what took place in my complaint IS NOT A NORMAL occurrence nor should I ever expect something like it to happen again.

I thank you in advance for your time and consideration with regards to this matter and I look forward to your response.

Please, Slots.lv

Do the right thing and pay up, please!

Dear gartist415,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

I have answered your response via email to veronika.l@casino.guru

I look forward to your response.

Thanks

Dear gartist415,

Thank you for the email with the videos and screenshots supporting your case. I can indeed see that some technical error occurred during your gameplay. These glitches can sometimes happen due to issues on the casino's side, the game provider's side, or even due to connection problems on your side. However, when such glitches occur, the game is usually completed by the software in the background, and the results of each spin should be visible in your gaming history.

As the next step, we would need to review your gaming history to check if the bet you placed was deducted from your balance and if it resulted in a win or loss. Please contact the casino and request your gaming history from the date the error occurred, and have it sent to you in Excel format. Once you receive it, please forward it to me at veronika.l@casino.guru.

Thank you for your cooperation, and we look forward to resolving this issue.

Dear gartist415,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.