The player from Germany had not received his payout after wagering winnings from 50 free spins at Slothammer, despite the casino's advertisement stating that payouts were processed within 48 hours. His inquiries had only resulted in standard responses indicating that the withdrawal was still under review. The issue was resolved after the player confirmed his account verification and previous deposits, leading to further communication with the casino. The complaint was marked as 'resolved' in the system following the player's confirmation of resolution.
Slots Hammer Casino - Player’s withdrawal is delayed.
Amount: €450
Slots Hammer Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Slots Hammer Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
I received 50 free spins at Slothammer and wagered the winnings according to the casino's bonus terms and conditions and now have a profit of 450 euros. Slothammer advertises that payouts will be processed within 48 hours. When I make inquiries, I only get standard replies saying that it is still being reviewed. Nothing has been processed or paid out to date.
Automatic translation:
Public
Public
1 month ago
Hello svenhofman,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Hammer Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you ever deposit into the casino?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 month ago
Translation
My account has been verified since April 30, 2024. Yes, I have already made several deposits in this casino. I have tried several times in the chat to find out how long the processing time will take. Because it is already taking longer than stated.
They constantly comfort me with standardized answers, our team is currently reviewing your case, etc.
Automatic translation:
Public
Public
1 month ago
Hello svenhofman,
Please keep in mind that every withdrawal may take up to 14 days to be processed.
Meanwhile, you can forward the communication between you and the casino to nikolas.b@casino.guru for further review.
Awaiting your response.
Regards,
Nick
Public
Public
1 month ago
Translation
I close the case, I have cleared everything up
Automatic translation:
Public
Public
3 weeks ago
Dear svenhofman,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
