Slots Garden Casino - Player’s withdrawals have been delayed.

Dear Ccrabtree77,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payments are still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes I used a promo code. This is the first time that I am actually receiving winnings from thymus casino.

Yes the withdrawal request are still in pending status.

Thank you very much, Ccrabtree77, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ccrabtree77,

I looked at your complaint and will do my best to help you. I would like to invite Slots Garden Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

My issue is Slots Garden is not following what is stated in their terms and condition in regards to processing and payout times. I requested a withdrawal over 6 weeks ago and it’s still in pending status. The amount of time I have waited to have funds delivered to me is excessive.

Greetings all,

Not sure what the holdup is here ccrabtree77, I'll see what I can do to get things moving for you.

Best wishes,

Nick and Slots Garden

Just an update. I did have one of pending transactions get approved. Thank you. The second one is still pending.

Hey all,

Indeed, we got that first approval through. Thanks for your cooperation on the Bitcoin update, now we'll see about getting that out the door for you.

Let us know when that comes in.

Best wishes,

Nick and Slots Garden

I have received funds from the approved withdrawal request. Now I’m just waiting on 1 withdrawal request that is still in pending status. Thank you

Dear Nick,

can you tell us when will be the mentioned withdrawal request approved, please?

We would like to ask the Slots Garden Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Ccrabtree77,

before I'll close the complaint I would like to ask if you've received all of your winnings?

No I did not. The withdrawal request is still in pending status.

I apologize, but since we haven’t received a response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comment from Casino:

"Hey there,

Second withdrawal request has been approved and should be released for payment soon.

Best,

Nick and Slots Garden"

Dear Ccrabtree77,

let me know when you'll receive your winnings, please.

I will.

Hey all,

Payment was released yesterday via Bitcoin, kindly check your wallet and confirm arrival if you would Ccrabtree77.

Best,

Nick and Slots Garden

Dear Ccrabtree77,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.