Slotparadise Casino - Player’s withdrawal has been delayed.

I made a withdrawal on the fourth somehow they broken into two payments one for 100 nfor 425. $100 and it was approved on the 6th by the casino manager. 425 was approved on the 8th . The problem is there’s no phone number or live chat to be able to speak to someone about maybe finding out the black chain so I can see where the money is. Can you help me . ?

Dear llbuxton,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They have all my verification in my accounts been verified. And the money has been approved by the manager . Like I said, it’s so frustrating because you can’t even call and speak to someone so there should be no delay. Everything is taken care of.

Dear llbuxton,

Have you received your withdrawal from the casino yet?

Dear llbuxton,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.