HomeComplaintsSlotoKing Casino - Player’s account was suspended.

SlotoKing Casino - Player’s account was suspended.

Amount: 2,500 руб

SlotoKing Casino
Safety Index:High
Submitted: 29 Sep 2019 | Case closed : 28 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

Ashot, a player from Russia, is complaining that SlotoKing casino blocked his account and confiscated his winnings for a reason of breaching the T&Cs. He is not aware of breaking any rule.

Public
Public
5 years ago
Translation

I received a no deposit bonus (50FS) for registration, wager back, made a request for a withdrawal of funds, but forgot about the first deposit, the account was fully verified, an email came soon, my request for withdrawal was rejected (pc 4.5), but none of these I did not break the rules ...

I just wrote a complaint, but I forgot to say that the account is blocked and it is impossible to restore it, as I was told

Automatic translation:
Public
Public
5 years ago

Hello, Ashot.

 

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. Did the casino return your deposit? Are you aware of depositing/withdrawing with someone else's card?

 

Best regards, Jozef

 

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Public
5 years ago

Dear Ашот,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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